Sincerely Yours summarizes its personal-care ordering and support commitments below.
Is tracking included?
Yes. Sincerely Yours sends a tracking number in the shipping confirmation. The first carrier update may take a short time to appear.
What is the ordering process?
Select a product and options, add the item to the cart, review the delivery and billing entries, then authorize payment. Sincerely Yours sends confirmation after the order is successfully submitted.
May I cancel?
A cancellation can be requested before dispatch. Contact Sincerely Yours quickly because fulfilment may prevent a stop; after shipment, follow the return procedure.
How long is transit?
After dispatch, standard carrier transit normally takes 4–6 business days. Sincerely Yours serves only United States addresses and standard shipping is free without a minimum.
What if the order is damaged, defective, wrong, or incomplete?
Send Sincerely Yours the order number plus useful details or photos. The store pays approved return shipping and supplies an appropriate remedy; ordinary exclusions do not remove these rights.
Will a restocking fee be charged?
No. Sincerely Yours charges no restocking fee on an approved return or exchange.
Where does my refund go?
After receipt and inspection, Sincerely Yours sends an approved refund to the original payment method. Banks and card issuers usually need 5–10 business days after issuance to post it.
Can I exchange merchandise?
Yes. Sincerely Yours considers eligible exchange requests during the same 30-day period. The replacement depends on stock, and approved return shipping is prepaid.
How long do I have to return an item?
An eligible no-reason return may be requested within 30 days after delivery. Sincerely Yours pays the approved return cost and supplies a free prepaid label or equivalent no-cost method.
What does processing time mean?
For Sincerely Yours, processing covers verification, picking, packing, and carrier preparation. It normally takes 1–2 business days and does not include transit.
How do I reach customer service?
Email Support@Sincersrlsyours.top or call (262) 257-9648. Sincerely Yours is available Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
Which cards can I use?
Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover are supported. Sincerely Yours charges in USD, and checkout displays the methods currently available.
What is the daily cut-off?
Orders received by 5:00 PM (America/Chicago time) may start processing that business day. Later, weekend, and applicable-holiday orders begin on the next business day. Questions about this Sincerely Yours standard can be sent through the contacts below.
Additional care support
Merchant: Sincerely Yours
Contact email: Support@Sincersrlsyours.top
Telephone: (262) 257-9648
Physical address: 2802 Wiigwaas Ln, Virginia Beach VA 23451, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
When contacting Sincerely Yours about an order, include the order number so the team can locate the relevant record.