Personal-care orders from Sincerely Yours include a practical return process and separate protection for fulfilment or quality problems.
Request deadline
Sincerely Yours accepts an eligible no-reason return request made within 30 days after tracking confirms receipt. Returned merchandise should be in substantially the received condition and include parts, accessories, manuals, packaging where reasonably available, and proof of purchase.
When a purchase can be cancelled
The customer may ask Sincerely Yours to cancel before dispatch. The request should be made quickly because fulfilment can move fast and cannot always be interrupted. After shipment, the customer follows this return process.
Charges for handling a return
Sincerely Yours does not charge a restocking fee for an approved return or exchange. The prepaid method also means the customer does not pay approved return postage.
Complimentary return arrangement
For every approved no-reason return, Sincerely Yours pays return shipping and provides a free prepaid label or an equivalent no-cost return method. Customers should wait for authorization and routing instructions before sending merchandise.
Protection for order errors
When an item is damaged, defective, different from what was ordered, sent in error, or missing a part, the customer should promptly send the order number and useful photos or details. Sincerely Yours pays the return cost and provides an appropriate refund, replacement, or exchange.
Return limits for selected products
Custom or personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are outside ordinary no-reason returns. This exception never reduces the customer’s remedy for damage, defect, incorrect shipment, or missing parts. This statement describes how Sincerely Yours handles the corresponding customer request.
Request another eligible option
Sincerely Yours supports exchanges during the same 30-day period. Approval includes a prepaid return method. The requested replacement depends on available stock; if it is unavailable, Sincerely Yours will offer another eligible remedy, including refund to the original payment method.
Receiving and inspecting merchandise
After Sincerely Yours receives and inspects the item, the customer is told whether the refund is approved. Approved funds go to the original payment method. After issuance, a bank or card provider ordinarily takes 5–10 business days to display the credit.
Return support
Merchant: Sincerely Yours
Contact email: Support@Sincersrlsyours.top
Telephone: (262) 257-9648
Physical address: 2802 Wiigwaas Ln, Virginia Beach VA 23451, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
When contacting Sincerely Yours about an order, include the order number so the team can locate the relevant record.